Terms of service

Welcome to Zogata. In these Terms of Service ("Terms"), "we", "us" and "our" mean Zogata, an Australian online home and decor store based in South Australia. These Terms cover your use of our website and every order you place with us. Our store runs on Shopify, the platform that powers our checkout and order systems. By browsing the site or placing an order, you agree to these Terms and to our Privacy Policy — if you don't agree with them, please don't use the store.

1. Access and accounts

To place an order you must be at least 18, or the age of majority where you live, or shopping under the supervision of a parent or guardian. If you create an account, keep your login details to yourself — you're responsible for activity that happens under your account — and let us know straight away if you think someone else has accessed it. Accounts can't be sold or transferred to someone else.

2. Products and descriptions

We put real care into describing and photographing every product accurately, including materials and measurements. Even so, colours can render differently from screen to screen, and small variations in appearance can occur. We may update descriptions, limit quantities, or retire a product at any time. If something you receive is materially different from how we described it, our Refund Policy and the Australian Consumer Law protect you.

3. Orders

Placing an order is an offer to buy. Your order is accepted when we've confirmed it and payment has gone through. We may decline or cancel an order where we reasonably suspect fraud, a pricing or stock error, or misuse of the store — and if we cancel an order you've already paid for, you get a full refund. Please check your order details carefully before submitting.

4. Prices and billing

All prices are in Australian dollars (AUD). The amount shown at checkout when you place your order — including shipping — is the amount you're charged. We may change prices at any time, but changes never apply to orders already placed, and promotional discounts can't be applied retroactively. Our Billing Terms & Conditions page has full payment details.

5. Shipping and delivery

We deliver within Australia only. Costs, processing times and delivery estimates are set out in our Shipping Policy, which forms part of these Terms. Delivery timeframes are estimates rather than guarantees, but if a parcel is confirmed lost in transit we'll make it right with a replacement or refund as set out in our Refund Policy.

6. Returns and refunds

Returns, exchanges, cancellations and refunds are handled as described in our Refund Policy, which forms part of these Terms.

7. Intellectual property

Everything on this site — text, images, graphics, branding and the way it's all arranged — belongs to Zogata or its licensors and is protected by intellectual property law. You may not copy, republish or commercially use any of it without our written permission.

8. Third-party links and tools

The store may link to third-party websites or offer optional third-party tools. We don't control those sites or tools, we're not responsible for their content or practices, and using them is your choice and your risk — check their own terms and privacy policies.

9. Our relationship with Shopify

Zogata is powered by Shopify, but every purchase you make is made with Zogata directly. Shopify is not a party to transactions between you and us and isn't responsible for them.

10. Privacy

Personal information collected through the store is handled as described in our Privacy Policy. By using the store you confirm you've read it.

11. Feedback and reviews

If you send us ideas, reviews or other feedback, you give us an ongoing, royalty-free permission to use and publish that content, and you confirm it's yours to share. We'll never edit a review to change its meaning.

12. Errors and omissions

Occasionally a typo, pricing mistake or outdated detail slips through. We reserve the right to correct these, and to cancel and fully refund any order affected by information that was wrong at the time of purchase.

13. Acceptable use

Use the store lawfully. You must not use it to break any law, infringe anyone's rights, spread malicious code, harvest other people's information, or interfere with how the site works. We can withdraw access from anyone who does.

14. Termination

We may suspend or end access to the store where these Terms are breached. Any provisions that by their nature should survive — such as intellectual property, liability and dispute terms — survive termination, and anything properly owed remains payable.

15. Consumer guarantees and warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under that law. Beyond those non-excludable rights, the store and its content are provided as-is and we don't promise the website itself will always be error-free or uninterrupted.

16. Limitation of liability

To the extent the law allows, we're not liable for indirect or consequential loss — such as lost profits or lost data — arising from your use of the store. This limitation never applies to liability that cannot be limited under Australian law, including your Australian Consumer Law remedies.

17. Responsibility for your use

You agree to cover us for claims and costs that arise directly from your breach of these Terms or your unlawful use of the store.

18. Severability

If any part of these Terms turns out to be invalid or unenforceable, that part is severed and the rest continues in full force.

19. Entire agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and Billing Terms & Conditions, are the whole agreement between you and Zogata about the store, and replace any earlier understandings.

20. Governing law

These Terms are governed by the laws of South Australia and the Commonwealth of Australia, and you agree to the non-exclusive jurisdiction of the courts of South Australia.

21. Changes to these Terms

We may update these Terms from time to time; the version published when you place an order is the one that applies to it. Continued use of the store after an update means you accept the revised Terms.

22. Contact information

Store name: Zogata. Address: 14 Blyth St, Somerton Park SA 5044, Australia. Email: support@zogata.com. Phone: +61 8 7477 7921. Customer service hours: Monday to Friday, 9:00am–5:30pm; Saturday and Sunday, 10:00am–2:00pm (ACST). We respond within 24 hours on business days.