At Zogata, we want paying for your order to be the least interesting part of shopping with us — simple, secure and exactly what you expected.
1. Payment options
Every payment option available to you is displayed at checkout before you pay. Checkout is operated by Shopify, and we only ever display payment methods that are genuinely active on our store.
2. When payment is taken
Payment is collected in full when you place your order. Your order isn't confirmed or dispatched until payment has cleared, and if a payment is declined the order simply doesn't proceed — nothing is charged and you'll see the result immediately at checkout.
3. Currency
We sell to Australia, and all prices are displayed and charged in Australian dollars (AUD). The total at checkout, including shipping, is the total you pay.
4. Security
Transactions are processed through Shopify's SSL-encrypted, PCI DSS–compliant checkout. Your card details go directly to the certified payment processor — Zogata never sees or stores them.
5. Pricing and promotions
Prices can change over time, but the price you're charged is always the price shown when you placed your order. Discount codes apply only to qualifying orders placed during the promotion period and can't be applied retroactively.
6. Refunds
Refunds are governed by our Refund Policy and always go back to your original payment method. If a charge looks wrong, email us before raising a dispute with your bank — we fix billing issues quickly.
7. Fraud prevention
We may hold or cancel an order we reasonably suspect involves fraud or an unauthorised payment, and may ask for verification on unusual or high-value orders. These checks protect our customers as much as us, and any paid order cancelled this way is refunded in full.
8. Contact information
Store name: Zogata. Address: 14 Blyth St, Somerton Park SA 5044, Australia. Email: support@zogata.com. Phone: +61 8 7477 7921. Customer service hours: Monday to Friday, 9:00am–5:30pm; Saturday and Sunday, 10:00am–2:00pm (ACST). We respond within 24 hours.