Frequently Asked Questions
Where do you ship?
We deliver to Australian addresses only.
What are the shipping costs and delivery times?
Standard shipping is A$11.00 per order, with free standard shipping on orders of A$100.00 or more. Orders are processed within 1–3 business days after payment. Standard delivery is estimated at 6–12 business days after dispatch, or 7–15 business days from the day you order. The checkout total shows the applicable shipping cost before you pay.
Will I receive tracking?
Tracking is provided for every order. Please allow 2–3 business days after dispatch for the first tracking update to appear.
What if tracking does not update or an order is lost?
Contact support@zogata.com if tracking has not updated for 10 business days or an order has not arrived within 20 business days of dispatch. We will investigate with the carrier. Where a parcel is confirmed lost, the options available are set out in our Return and Refund Policy.
What is your return policy?
You may request a return within 30 days of delivery. Items must be unused, undamaged, in original packaging, and linked to an order number. Contact us before returning an item; approved returns receive the correct return instructions and address. Read the full Return and Refund Policy.
What if an item arrives damaged, faulty, or incorrect?
Email us within 30 days of delivery with your order number and photos of the issue. The available resolution is explained in the Return and Refund Policy.
Can I cancel an order?
Contact us as soon as possible at support@zogata.com. Once an item has been dispatched, any request is handled under the Return and Refund Policy.
How can I pay?
Checkout is provided through Shopify. The payment methods available for your order are shown at checkout.
How do I contact Zogata?
Email support@zogata.com. Customer service hours are Monday to Friday, 9:00am–5:30pm, and Saturday to Sunday, 10:00am–2:00pm (ACST). We aim to respond within 24 hours on business days.