Privacy policy

Last updated: 27 August 2026

Who we are. Zogata is an Australian online home and decor store based in Somerton Park, South Australia. This website and the shopping services connected to it (together, the "store") run on Shopify, the platform that powers our checkout and order systems. This policy explains what personal information we handle when you browse the store, buy from us, or get in touch — and what your choices are.

The information we handle. What we collect depends on how you use the store. When you place an order, we receive your name, email address, delivery and billing address, and details of what you bought. Payment is handled by Shopify's secure checkout — card numbers go to the payment processor, not to us, and we only see confirmation that payment was made. If you create an account, we hold your login email and your saved preferences. If you email us, we keep the correspondence so we can help you properly. Like most websites, we also receive technical information automatically — things like your IP address, browser type and the pages you visited — through cookies and similar tools.

Where it comes from. Almost everything comes straight from you: the details you type at checkout, in your account, or in an email to us. The rest arrives automatically through the store's technology, or from the service providers who run parts of the store on our behalf, such as Shopify and our delivery partners.

What we do with it. We use your information to do the things you'd expect an online store to do: take payment, pack and deliver your order, email you confirmations and tracking, answer your questions, and process any return or refund. If you've opted in, we may also send you marketing emails — every one of them includes an unsubscribe link, and opting out never affects your orders. We also use information to keep the store secure, to spot fraudulent activity, and to meet our legal obligations as an Australian business.

Who we share it with. We don't sell your personal information. We share it only where running the store requires it: with Shopify, which hosts the store and processes checkout; with the carriers who deliver your order; with providers of services like analytics and email; with advertising partners where you've consented; and with courts, regulators or law enforcement if the law requires us to. Each provider handles your information under its own privacy policy.

Our relationship with Shopify. Because this store runs on Shopify, information you enter here is processed by Shopify and may be stored on servers outside Australia. You can read how Shopify treats shopper data in the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users, and exercise certain rights directly through the Shopify Privacy Portal at privacy.shopify.com/en.

Cookies. Cookies keep your cart working, remember your preferences and help us understand how people use the store. You can block or delete cookies in your browser settings at any time; the store will still work, though a few conveniences (like a saved cart) won't.

Children. Our store is intended for adults, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.

How long we keep it, and how we protect it. We keep personal information only as long as we need it — to fulfil your orders, meet Australian tax and consumer-law record-keeping requirements, and resolve any disputes — and then it is deleted or de-identified. We take reasonable steps to protect the information we hold, but no online system is perfectly secure, so please don't send sensitive details (like card numbers) by email.

Your rights and choices. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). You can ask us at any time what personal information we hold about you, ask us to correct anything inaccurate, ask us to delete information we no longer need, or ask for a copy of your data. Email us at support@zogata.com and we will respond within a reasonable time; we may need to confirm your identity first. If you're unhappy with how we've handled your information, tell us and we'll do our best to put it right — and you can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Overseas disclosure. Some of our service providers, including Shopify and some fulfilment partners, store or process information outside Australia. Where that happens, we take reasonable steps to ensure your information is treated consistently with Australian privacy law.

Changes to this policy. If our practices change, we'll update this page and the date at the top. Significant changes will be flagged more prominently where the law requires it.

Contact us. Store name: Zogata. Address: 14 Blyth St, Somerton Park SA 5044, Australia. Email: support@zogata.com. Phone: +61 8 7477 7921. Customer service hours: Monday to Friday, 9:00am–5:30pm; Saturday and Sunday, 10:00am–2:00pm (ACST). We respond within 24 hours on business days.