At Zogata, every payment is handled with security and transparency in mind. These Billing Terms & Conditions explain how payment works when you shop with us.
1. Payment methods
Checkout is processed securely through Shopify, and every payment option available to you is displayed on the checkout page before you pay. We only ever show payment methods that are genuinely active on our store.
2. Payment processing
Payment is taken in full at the time you place your order, and orders aren't processed or dispatched until payment has been confirmed. If a payment fails or is declined, no order is created, nothing is charged, and you'll see it immediately at checkout. Your order confirmation email is your receipt.
3. Pricing and currency
All prices are displayed and charged in Australian dollars (AUD). The total shown at checkout — including any shipping cost — is the total you pay; there are no hidden fees. Prices may change over time, but never for orders already placed, and promotional discounts can't be applied retroactively to earlier purchases.
4. Secure payment processing
All transactions run through Shopify's SSL-encrypted, PCI DSS–compliant checkout. Zogata never sees or stores your full card details on our systems.
5. Refunds and chargebacks
Refunds are handled under our Refund Policy and always go back to your original payment method, within 10 business days of us receiving your return. If anything on your statement looks wrong, please email us before raising a chargeback with your bank — billing issues are almost always fastest to fix directly with us, and unauthorised or fraudulent chargebacks will be disputed.
6. Fraud prevention
To protect our customers and our business, we may hold or cancel an order we reasonably suspect involves fraudulent activity or an unauthorised payment, and we may ask for identity verification on unusual or high-value orders. If a paid order is cancelled for these reasons, it is refunded in full.
7. Contact information
Store name: Zogata. Address: 14 Blyth St, Somerton Park SA 5044, Australia. Email: support@zogata.com. Phone: +61 8 7477 7921. Customer service hours: Monday to Friday, 9:00am–5:30pm; Saturday and Sunday, 10:00am–2:00pm (ACST). We respond within 24 hours.