Shipping policy
Zogata delivers Australia-wide, with flat-rate standard shipping and free shipping on orders of A$100 or more. For anything shipping-related, email us at support@zogata.com.
1. Where we ship
We ship to delivery addresses within Australia only. We don't currently ship internationally. All prices and shipping costs are shown in Australian dollars (AUD).
2. Order fulfilment and shipping origin
Zogata is an Australian business based in South Australia. Orders are dispatched through our fulfilment and logistics partners, so your parcel's shipping origin may differ from our business address, and some items are sent directly from partner warehouses, including overseas facilities. Our delivery estimates below already account for this.
3. Shipping costs
Standard shipping is a flat A$11.00 per order, and orders of A$100.00 or more ship free. Your exact shipping cost is always shown at checkout before you pay — there are no surprises after that.
4. Processing and handling
Orders are processed within 1–3 business days (Monday to Friday, excluding South Australian public holidays) after payment is confirmed. Orders placed on a weekend or public holiday begin processing the next business day. You'll get one email confirming your order and another confirming dispatch.
5. Delivery times
Standard delivery takes 6–12 business days after dispatch, so in total please allow 7–15 business days from the day you place your order. These are estimates — delivery can occasionally run slightly longer during peak periods or due to carrier circumstances outside our control.
6. Tracking
Every order is sent with tracking. Your tracking number is emailed to you at dispatch, and the first tracking update usually appears within 2–3 business days.
7. Split deliveries
If you order more than one item, your pieces may arrive in separate parcels at no extra cost to you.
8. Delays
We do everything we can to hit the estimates above, but weather, carrier issues and busy periods can cause delays. If your order goes past its estimated window, email us and we'll chase it with the carrier straight away.
9. Lost or damaged parcels
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 20 business days of dispatch, contact us with your order number and we'll investigate. If a parcel is confirmed lost, or arrives damaged (send us photos), we'll arrange a free replacement or a full refund — full details are in our Refund Policy.
10. Contact information
Store name: Zogata. Address: 14 Blyth St, Somerton Park SA 5044, Australia. Email: support@zogata.com. Phone: +61 8 7477 7921. Customer service hours: Monday to Friday, 9:00am–5:30pm; Saturday and Sunday, 10:00am–2:00pm (ACST). We respond within 24 hours on business days.